Frequently Asked Questions
Everything you need to know about your Pawfy shopping experience.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since our fashion pieces range from slim to oversized fits, we recommend measuring your favorite garment at home and comparing it to our chart for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. If you need a different size or color, simply initiate an exchange through our online portal, and we will handle the rest.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.
Are your materials sustainably sourced?
At Pawfy, we are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections to ensure you look good while feeling good about your impact.
Can I track my package after it ships?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for customers who prefer to pay in installments.